Published: 09 Feb 2011
The latest recruit at Jennings Ford Direct’s service department in South Shields is no stranger to staff or company policies and procedures.
Ambitious Blaine Walton, 25, from Jarrow, has returned to work at the award-winning, Newcastle Road dealership, after being appointed as a service advisor.
Initially, Blaine, started working at the dealership at the age of 16 when he left Hedworthfield Comprehensive School in Jarrow and embarked on a three-year Apprenticeship programme to become a motor vehicle technician.
Despite successfully completing the Apprenticeship programme and becoming a fully fledged technician, Blaine always had a burning ambition to work in a customer-facing role.
Unfortunately, at the time when he wanted to change his career there was simply no vacancies available within the service department at Jennings Ford Direct and Blaine was faced with a difficult decision when he was offered a job with another motor dealer in the region.
Blaine said; “I was desperate not to leave Jennings Ford Direct, but I knew I had to make the move in order to gain the experience I needed to progress my career.
“I am delighted to be back working at Jennings Ford Direct, it’s great to see everyone again and I’m looking forward to a long and successful career with the company.”
In his new role at JenningsFord Direct, Blaine will work as part of a 16-strong team, consisting of a service manager, warranty and service advisors, vehicle technicians and drivers. His main responsibilities will be liaising with customers, processing service bookings and paperwork, in addition to delivering the highest level of customer service.
Jennings Ford Direct prides itself on delivering outstanding levels of customer service and in 2009, scooped Ford’s most prestigious ‘Chairman’s Award’. The award is presented to dealers who exceed in all levels of customer service.
Commenting on Blaine’s appointment, service manager, Jeff Appleyard, said; “We are delighted to have Blaine on board again, he is a dedicated and committed member of staff and an asset to the service team.”
For more information about the range of products and services available at Jennings Ford Direct, call into the Newcastle Road dealership or contact 0191 4276666.
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