Customers show appreciation for quality service at Jennings Motability

Posted on 30 May 2007

Some people say it with flowers, others may send a text or make a simple phone call, but customers at Jennings Ford have their own special way to say thank-you for such a professional service.

Gary Brown, motability specialist based at the Group’s new Riverside Road dealership in Sunderland, has been inundated with thank-you cards from hundreds of motability customers he has advised and assisted on the road to freedom through the motability scheme.

“Advising customers about the motability options available and assisting towards getting them on the road to mobility gives me a great deal of job satisfaction,“ said Gary.

Gary went on to say; “Receiving thank-you cards from customers in appreciation for the service they’ve received, is an added bonus. If my customers are happy, then I’m happy too.”

Gary’s role entails looking after 224 motability customers across Wearside.

Motability customers who are eligible for the scheme can take their pick from the whole Ford range, everything from the Ford Ka, Fiesta and Fusion to the Focus, Focus C-Max, Mondeo and Galaxy are readily available to test drive at the branch in Sunderland.

Motability was set up on the initiative of the Government in 1978 to provide vehicles and powered wheelchairs to disabled people. Since its launch, the scheme has changed the lives of almost 700,000 disabled people and their families in the UK.

In order to qualify for a car through the motability scheme, customers must be in receipt of one of the following benefits; the Higher Rate Mobility Component of Disability Living Allowance (HRMC of DLA), War Pensioners’ Mobility Supplement (WPMS) or currently driving a government vehicle, trike or mini.

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