Department relocation results in further improved customer service
Posted on 12 Mar 2009
simple changes to the showroom layout are set to further improve customer service at Jennings Ford.
It might be all change for staff within the various service departments at the Cargo Fleet Lane dealership, but it’s still business as usual with the added bonus of a further improved service for customers.
The simple layout changes within the Cargo Fleet Lane dealership, have been implemented so that all service staff are located within one main reception area within the dealership and that on arrival, customers can see at a glance which department they require.
Bob Lloyd, service manager at the JenningsFord dealership, said; “Our Transit service advisers have transferred to the main reception area and the Transit reception controllers have now relocated at the rear of the main service reception, in addition to this our bodyshop reception staff are now located where the Transit reception was previously located.”
“It may sound quite a complex operation, but the relocation has been enforced so that all service staff are located within one main area within the dealership, making it easier for customers to find which department they require.”
“The changes which have been welcomed by staff have also generated positive comments from customers who much prefer the new improved layout of the showroom.”
Staff involved in the recent relocation of departments, include Kerry Thornton, who oversees the team as reception supervisor, Fiona Williams who is commercial service advisor and Chloe Carter, Ford’s service advisor.
For more information about the products and services available at Jennings Ford in Middlesbrough, customers can call into the Cargo Fleet Lane dealership or contact 01642 240055.comments powered by