Increased aftersales business results in service call centre team expansion

Posted on 28 Apr 2014

Due to an increase in after sales business, Jennings Motor Group has expanded its service call centre team following the appointment of three new recruits.

One of the region’s longest established, independent and privately-owned multi-franchise groups operating Ford, Kia, Mazda and SEAT dealerships across the North East, has reported a substantial increase in the number of service and MOT bookings taken at its service call centre based on Parsons Road in Washington.

Jennings Motor Group Servicing MOT Call Centre

During the first three months of 2014, a total of 3147 customers booked their vehicles in for a service and MOT’s via the group’s service call centre and after sales centres across the region, compared to a total of 2387 for the same period in 2013 – an increase of 32%.

The substantial increase in bookings has resulted in three new jobs being created for Cheryl Harrop, 52, from Washington, Steven Smith, 31 from Sunderland and Jon Hutton, 26, also from Sunderland.

As service call centre co-ordinators, the latest recruits will be working alongside the existing team of seven staff where they will be responsible for liaising with customers, organising and confirming service and MOT bookings, following up future work to be carried out on customer’s vehicles, in addition to promoting exclusive special offers available.

Cheryl Harrop joins the company after working as a customer service advisor for an on-line fashion company, prior to that she spent six years as an internet sales administrator for another motor dealer in the region and before that spent 23 years working for Asda Stores Limited in Washington as a retail supervisor.

Meanwhile Steven and Jon, both join the company after previously working together in the hospitality industry where they gained valuable customer service and management skills.

Steven and Jon both started their careers working as barmen at Toby Carvery outlets across the region and worked their way up the ranks to assistant manager roles, prior to joining Jennings Motor Group’s service call centre.

Mandy Hoyle, senior service co-ordinator, said; “We are delighted to report a significant increase in the aftersales side of the business, which has resulted in the recent recruitment drive and the appointment of three additional members of staff.”

In addition to booking service and MOT’s for customers, the service call centre also sells Jennings Motor Group’s service plans and the renewal of the company’s used car warranty plans.  Local businesses are also able to book fleet vehicles via the service call centre.

For more information about the range of products and services available at Jennings Motor Group, visit

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