Published: 14 Nov 2018
It’s all in a name for two of a kind colleagues at Lookers service department
The chance of meeting someone who has the same name with the exact same spelling as you is pretty slim, but for two members of staff working in the same aftersales department at Lookers, the new name for Jennings, it’s an everyday occurrence.
Ashley Walton, 32, from South Shields, joined the company four and a half years ago, when she took on the role of service advisor at the group’s Parsons Road service and parts department in Washington.
A recent promotion to workshop controller resulted in the recruitment of a new service advisor who by complete coincidence, is also named Ashley Walton.
40-year-old Ashley, from Peterlee in County Durham, couldn’t believe it when she was offered the role of service advisor and found out that she also shares the exact same name as her predecessor.
Ashley said: “The first thing we did was check to see if we were related, but it turns out that it’s just the same name we share. In my entire life and working career, I’ve never come across anyone with the same name, let alone the same spelling.”
As service advisor, Ashley is responsible for liaising with existing and potential customers, arranging and confirming service and MOT bookings, processing orders and invoicing.
Meanwhile, Ashley’s promotion to workshop controller entails working alongside service manager, June Appleyard, and a team of seven approved Ford and Kia technicians, as well as two motor vehicle technician Apprentices.
Commenting on the unusual same name coincidence, June Appleyard, service manager at Lookers service department in Washington, said: “It’s a little bit confusing at times, especially when someone calls out their name and they both answer together, or if a message is passed on and we have to double check which Ashley they’re referring to, but it’s also become quite amusing with staff and customers alike.”
To avoid future confusion, workshop controller, Ashley, has been renamed AJ, which is the nickname she is known by family and friends.
Customers needing their car serviced or put through an MOT, can take advantage of fully approved technicians using the latest technology and diagnostic tools at Lookers service department, which is open six days a week from Monday through to Saturday. For more information contact the service and parts department at Lookers, the new name for Jennings, on 0333 414 9750.
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