Published: 01 Aug 2013
When it comes to providing exceptional customer service, Jennings Ford’s Motability Centres in Middlesbrough and Stockton are streets ahead after being ranked in the top five of a regional league for the second quarter of 2013.
The Motability Dealer Awards, which is part of the Motability Dealer Partnership (MDP) programme, is designed to ensure customers receive the highest levels of customer service.
The top ten performing dealerships in each region and quarter are displayed on MDP’s regional league tables, which is updated on a weekly basis and can be accessed by motor dealers. Motor dealers can also monitor on a weekly basis how their MDP performance is affecting their position in the league table.
At the end of the year, the overall MDP performance of dealerships and dealer groups from the second quarter to the fourth will be reviewed and could be in with a chance of winning one of six national awards.
For the second quarter of 2013, Jennings Ford’s Middlesbrough dealership placed first in the league table and the group’s Yarm Road branch in Stockton, scooped fourth place.
Tracy Tobin, Motability specialist at Jennings Ford’s Motability Centre on Cargo Fleet Lane in Middlesbrough, said;
“Over the years we have built a loyal customer database as a result of being able to offer such high quality products, in addition to the exceptionally high standard of service we offer customers and being able to cater for individual needs and personal circumstances.”
The awards are no surprise to Jennings Ford, having in the past won Ford’s most prestigious award for customer service, The Chairman’s Award, on 17 separate occasions.
Customers who receive either the enhanced rate of the mobility component of personal independence payment (PIP), the higher rate mobility component of Disability Living Allowance (HRMC of DLA) or the war pensioners’ mobility supplement (WPMS), are entitled to a vehicle through the Motability programme at Jennings Ford.
Models currently available in the Ford range include the Ka, Fiesta, Focus, Focus C-MAX, Grand C-MAX, B-MAX, Mondeo, Galaxy, S-MAX and Kuga, all of which come with free parking sensors.
For more information about the range of products and services available through the Motability programme, contact Tracy Tobin at Middlesbrough on 01642 240055 or Jill Wilson at Stockton on 01642 632200.
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