Jennings Ford scoops 1st place in national customer service league

Posted on 01 Apr 2008

Scooping first place in a national customer satisfaction competition league has resulted in Jennings Ford winning one of Ford’s most prestigious awards.

Beating local and national competition has resulted in the service department at Jennings Ford’s Yarm Road dealership in Stockton, winning The Chairman’s Award for 2006, which is one of Ford’s most prestigious awards for customer service.

The Car Service Customer Viewpoint Chairman’s Award League, which is presented on an annual basis, involves customers automatically receiving an independent questionnaire from Ford, regarding the level of service they have received when their car has been serviced or repaired at the dealership.

The questionnaire, which is assessed by Ford, is in place to ensure that individual dealers are adhering to specific guidelines set out by Ford in order to ensure that customers are completely satisfied.

Staff across Jennings Ford’s branches throughout the region are no strangers to the award having been presented with it 12 times over the past 14 years.

Bob Humphreys, service manager at Jennings Ford in Stockton, said; “Placing first in a national competition is a commendable achievement for our staff who consistently strive to provide the best possible service to our customers.”

“This particular award is the most recognised within the Ford industry for oustanding levels of customer satisfaction and we’re extremely proud and delighted to be the recipients. We can only look forward to many more in the future.”

For more information about products and services available at Jennings Ford in Stockton, customers can call into the Yarm Road dealership or contact 01642 632200.

comments powered by Disqus