Published: 14 Jun 2010

When it comes to providing exceptional customer service, staff at Jennings Ford Direct are in a league of their own – and they’ve got the award to prove it.

The service department at the Newcastle Road dealership in South Shields, has officially been presented with ‘The Chairman’s Award’ Ford’s most prestigious award for continuously delivering outstanding levels of customer service throughout 2009.

The presentation took place at an awards ceremony in Bath, which was organised by Ford Motor Company.

The South Shields dealership came out on top after competing against other Ford dealers nationwide in Ford’s Car Service Customer Viewpoint Chairman’s Award League.

Presented on an annual basis, the award league involves customers automatically receiving an independent questionnaire from Ford, regarding the level of service they have received when their car has been serviced or repaired at the dealership.

Jennings Ford, with five branches located across the North East, is no stranger to the award, having been the recipients 14 times over the past 17 years.

Brian Johnston, aftersales manager at Jennings Ford Direct in South Shields, said; “Achieving this award, is a true testimony to the service team at South Shields who constantly work hard in order to deliver such high standards of customer service. It is also a credit to our loyal customers who have taken the time and effort to fill in and return the questionnaire forms, which are assessed by Ford Motor Company.”

The questionnaires are in place to ensure individual dealers are adhering to specific guidelines regarding customer service.

The award is proudly on display within the service department of the Newcastle Road dealership.

For more information about the range of products and services available at Jennings Ford Direct in South Shields, customers can call into the Newcastle Road dealership or contact 0191 4276666.

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