Published: 17 Apr 2013
A loyal and dedicated manager at Jennings Motor Group has been rewarded for his hard work with a recent promotion.
Brian Johnston, 61, from South Shields, has taken on the new role of group service and bodyshop manager and will be responsible for overseeing Jennings’ Ford, Mazda, SEAT and Kia service and bodyshop departments located across the group’s branch network.
Since 1981, Brian has worked as a service and after sales manager for the group. During his time in this role, not only has he celebrated winning Ford’s most prestigious awards for customer satisfaction, The Chairman’s Award, but he has also been rewarded for achieving four decades of loyalty to the company.
Commenting on his new role, Brian said; “This is an absolutely fantastic opportunity for me to further improve and expand the service and bodyshop departments across the group and ensure customers continue to receive the highest level of customer service.”
Over the years, Brian has witnessed a number of changes within the industry, the most significant being advances in technology.
Brian’s first taste of the motor industry was when he left school at the age of 15 and he was taken on as an apprentice mechanic at the former F Rounthwaite garage which was located adjacent to the group’s Ford Direct dealership on Newcastle Road in South Shields.
Brian added; “In those days, everything was done manually compared to today’s diagnostic tools and high-tech equipment all of which have undoubtedly improved customer service.”
Following completion of his apprenticeship in 1972, Brian was taken on as a mechanic at the Jennings Ford Direct branch formerly known as Selwoods of South Shields.
Seven years later, Brian gained experience working on the service desk as a service receptionist, prior to working as a workshop controller.
In 1981, Brian received a promotion to service and aftersales manager prior to being appointed in his new role as group service and bodyshop manager.
Welcoming Brian to the new role, Jennings Motor Group’s managing director, Nas Khan, said;
“The new role is part of a company restructure which has been implemented with the overall objective to further improve the range of services we offer our customers.”
The group’s service departments can be found at Washington, South Shields, Gateshead, Stockton and Middlesbrough and accident repair centres are located at Gateshead, Stockton and Middlesbrough.
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