Published: 31 Jul 2018

Lucy steers from the care industry to embark on a career with cars

The latest aftersales recruit to join Jennings Kia and Mazda in Sunderland, is gearing towards a successful future after taking a completely new career path.

Lucy Jones, 37, from Leam Lane in Gateshead, has been appointed as a full-time service advisor at the motor dealer group’s new Stadium Way-based dealership in Sunderland.

Prior to joining the company, Lucy spent a number of years working at a local care home, providing care to the elderly, but that all changed when she wanted to increase her working hours from part-time to full-time.

Lucy said; “Although I enjoyed working within the care industry, I was ready for a complete change, and I really wanted to be in a full-time role.

“I’m very much a people person, so I knew something in a customer-facing role would be ideal for me.”

It was Lucy’s 20-year-old daughter, Samantha Robinson, who also works as a service advisor at the company’s Washington service department, as well as Samantha’s father, Paul Robinson, also being employed as a sales executive at the South Shields branch, who initially suggested that she should apply for the service advisor role.

Lucy added; “I was delighted when I found out I’d got the job – we’re certainly keeping it in the family!”

Working as part of an 11-strong team, Lucy’s new role entails liaising with existing and potential customers, arranging and confirming bookings, processing orders, invoicing and taking enquiries.

Lucy will undergo a series of internal and external training programmes, organised by her employer and the manufacturers.

Welcoming Lucy on board, service manager, David Murphy said; “Lucy’s enthusiasm and determination to succeed was evident at the interview.  Already she’s proving to be an asset to the aftersales team at Sunderland.”

Over the years, Lucy has also gained valuable experience and knowledge working as an assistant manager for a local newsagent, in addition to spending time as a claims advisor, as well as a bartender.

For more information about the range of products and services available at Jennings Kia and Mazda in Sunderland, call into the Stadium Way-based dealership, contact 0333 414 9750.


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