New job converts customer into employee

Posted on 24 Aug 2011

The latest recruit at Jennings Ford Direct in South Shields, is more than familiar with staff at the dealership, having been a customer in the past.

It was a case of being in the right place at the right time for Allison Mulvain, from South Shields, when she visited her local Ford dealer, to get a service carried out on her Fiesta. Whilst at the Newcastle Road dealership, Allison found out about a vacancy for a part-time receptionist and was keen to apply.

Having worked locally as a school kitchen assistant for the past ten years, which fitted in with family commitments, but with no children now in primary education, Allison felt it was time to change her career and was already keen and actively searching for a job with a customer-facing role.

“Prior to working at the school, I worked as a receptionist at another local garage, but after taking time out to have my family, I needed to change my job to fit around family commitments,” said Allison.

She added: “Although I thoroughly enjoyed working at the school, I wanted to find a job which was customer focused, simply because I enjoy meeting and greeting different and interesting people from a wide variety of backgrounds and being the first point of contact for customers.”

Allison added; “I am delighted to have been given this excellent opportunity after such a long break and looking forward to building a working relationship with customers of Jennings Ford Direct.”

Part of a three-strong team of receptionists at the dealership, Allison’s role involves being responsible for incoming calls, filtering individual calls to relevant departments, distributing and communicating messages electronically and assisting with any administration duties, in addition to being the first point of contact for customers.

David Walker, general sales manager at Jennings Ford Direct in South Shields, said; “We are delighted to welcome Allison on board, she is a keen and committed individual and member of the team.”

For more information about the range of products and services available at Jennings Ford Direct, call in to the Newcastle Road dealership or contact 0191 4276666.

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