Part-time role leads to full-time opportunity in aftersales for committed Carl
Posted on 25 Jan 2018
A member of staff at a South Tyneside-based motor dealer group, has been given the opportunity to pursue a full-time career in aftersales.
For the past five years, Carl Everett, 22, from South Shields, has been working as a part-time receptionist at Jennings Motor Group’s Ford Direct dealership on Newcastle Road.
Despite leaving Boldon Comprehensive School at the age of 17 with a number of GCSEs and a BTEC in Sport Science under his belt, he decided to start searching for employment and soon secured the part-time role at his local motor dealer.
Although Carl has enjoyed being the first point of contact for customers visiting the South Shields-based dealership, when a vacancy within the busy service department came about, he was keen to learn the ropes as a service advisor, and to take the next step in his career.
Carl said; “I’m delighted to have been given this excellent opportunity within the service department at the dealership. I’ve always enjoyed the customer-facing aspect of a receptionist role, so I’m looking forward to learning about how it all works in aftersales.”
Working as part of a 22-strong service team, Carl’s new role will see him being responsible for liaising with existing and potential customers both on the telephone and face-to-face in the dealership, liaising with the group’s Contact Centre for service and MOT bookings, scheduling repairs on vehicles, invoicing and general administration duties.
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Carl is also scheduled to attend a number of aftersales training courses taking place this year at Ford College in Daventry, which will be beneficial in his day-to-day role.
Welcoming Carl to the department, service manager, Duncan Oliver, said; “We have a dedicated team of service advisors, all of whom strive to provide the highest level of customer service. Already Carl, who is both committed and conscientious, is proving to be an asset to team.”
The Jennings Ford Direct dealership sells nearly new Ford cars supplied direct from the manufacturer, in addition to providing service, MOT and parts facilities.
For more information about the range of products and services at Jennings Ford Direct, call into the Newcastle Road site, contact 0333 414 9750.
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