Posted on 26 Aug 2013

Customers of Jennings Ford, part of the Jennings Motor Group, are taking advantage of a new peace of mind motoring package.

Breaking down at the roadside or being involved in a road traffic accident can be a constant fear for any motorist, but at Jennings Ford branches, customers can relax in the knowledge that should any unforeseen circumstance occur, they have full protection with Ford’s comprehensive new BlueService programme.

The BlueService programme is a recent investment implemented by Ford Motor Company, which has been launched at 650 Ford dealerships nationwide. The programme offers a number of unique services and benefits to customers whether they need prompt advice and assistance regarding accident repair, or if they simply want to book their vehicle in for a service or MOT.

Jennings Ford’s Middlesbrough, Stockton, Gateshead and South Shields dealerships are all part of the comprehensive new BlueService programme.

Customers visiting any of the above mentioned dealerships can relax in the knowledge that only fully trained and approved Ford technicians are available to carry out work using the latest diagnostic equipment and tools within the group’s service and accident repair centres.

Brian Johnston, group service and bodyshop manager for Jennings Motor Group, said; “The BlueService package offers customers complete peace of mind motoring, which caters for all aspects including roadside assistance, accident repair and servicing.”

One of the many benefits of the BlueService programme is that any Ford scheduled service booked by a customer automatically entitles them to free UK and European roadside assistance which covers the period between services.

Should the customer be unfortunate to break down on the road or even on their doorstep, a qualified and skilled technician will soon be on his way.

In addition to roadside assistance, the cover also extends to misfuelling a vehicle and even misplacing car keys. For those customers whose vehicles cannot be fixed at the roadside, alternative transport, a replacement vehicle or overnight accommodation will be arranged.

A new initiative available in the BlueService package is the Ford eCHECK, a co-ordinated electronic vehicle health check which is carried out free of charge. The check involves a 30-point visual inspection by Ford trained technicians including checks on wheels and tyres, bodywork, wiper blades, oil and filter, brakes and hubs, steering and suspension.

On completion of the check, a colour coded traffic light report is issued to the customer highlighting any recommended repairs or replacements.

Brian went on to say; “The detailed electronic report and simple red, amber and green traffic light system highlights to customers if we recommend any repairs or replacements to their vehicle. If work needs to be carried out, the customer will then receive a competitive estimate upfront, which will also include the use of quality Ford parts where necessary.”

Customers who are unfortunate to be involved in a road traffic accident can take advantage of Ford’s Accident Management system, which involves Ford handling the entire insurance claim process on behalf of the customer.

The service, which is free to Ford owners entails one phone call to the team who will then arrange to recover the customer’s vehicle, complete a claim form and liaise with the insurance company, ensure the vehicle is repaired at a Ford Accident Repair Centre where Ford trained and approved technicians will repair the vehicle to pre-accident condition, in addition to providing a free courtesy car for the duration of the repair.

For more information about the range of products and services available at Jennings Ford’s Middlesbrough dealership, contact 01642 240055, Stockton on 01642 632200, Gateshead on 0191 4607464 or South Shields on 0191 4276666.

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