Premier customer service wins prestigious award for Jennings in Sunderland
Posted on 15 Aug 2007
Staff at Jennings service department in Sunderland are celebrating after scooping another highly prestigious award from the Ford Motor Company.
As a result of exceeding all levels in customer satisfaction, the service team at the group’s Riverside Road dealership has, for the second consecutive year, successfully achieved ‘The Chairman’s Award’ for 2007.
Throughout last year, the service team at Sunderland competed against other Ford dealers nationwide in Ford’s Car Service Customer Viewpoint Chairman’s Award League.
Presented on an annual basis, the award league involves customers automatically receiving an independent questionnaire from Ford, regarding the level of service they have received when their car has been serviced or repaired at the dealership.
The questionnaire, which is assessed by Ford, is in place to ensure that individual dealers are adhering to specific guidelines set out by Ford in order to ensure that customers are completely satisfied.
Jennings is no stranger to the award, having been presented with it 13 times over the past 15 years.
Ian Grant, service manager at JenningsFord and JenningsMazda in Sunderland, said; “This is an absolutely excellent achievement for the service team at Sunderland.”
“We always strive to provide the highest possible customer service and this is reflected in winning the award in 2006 and 2007.”
“The award is the most recognised within the Ford industry for outstanding levels of customer satisfaction and we are extremely proud and can only look forward to winning many more in future years to come.”
The official presentation will be taking place at a special awards ceremony, which will be organised by the Ford Motor Company and is scheduled to take place in Istanbul later this year.
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