Prestigious awards for JenningsFord

Posted on 21 Oct 2008

A trip overseas was in store for two directors of JenningsFord, as a result of scooping two highly prestigious awards from the Ford Motor Company.

Exceeding all levels in customer satisfaction, the service teams at the group’s Yarm Road branch in Stockton and the Riverside Road supersite in Sunderland, successfully achieved ‘The Ford of Europe Chairman’s Award’ for 2007.

As winners of the prestigious award, Nas Khan, managing director and Nicky Dalkin, operations director, were cordially invited to the award ceremony, which took place in Istanbul, Turkey.

Staying at the Ciragan Palace in Kempinski, the directors and their wives were invited to attend a specially co-ordinated gala evening in the ballroom of the hotel, where Ford of Britain’s chairman and managing director, Roelant de Waard and Stephen Odell, vice president, marketing, sales and service, Ford of Europe, presented the awards.

Nas Khan, managing director for the Jennings Motor Group, said;

“We are absolutely delighted and honoured to have received these two awards from Ford Motor Company for constantly providing an excellent service and exceeding in customer satisfaction throughout last year.”

“These awards are the most recognised within the Ford industry for outstanding levels of customer satisfaction and they are a true testimony to our dedicated and hard working staff, all of whom have contributed towards the achievement.”

Presented on an annual basis, the award league involves customers automatically receiving an independent questionnaire from Ford, regarding the level of service they have received when their car has been serviced or repaired at the dealership.

The questionnaire, which is assessed by Ford, is in place to ensure that individual dealers are adhering to specific guidelines set out by Ford in order to ensure that customers are completely satisfied.

JenningsFord has been presented with the award 13 times over the past 15 years.

Throughout the four-day trip, the directors were given the opportunity to visit to The Rahmi M Koç Museum, which is devoted to the history of transport, industry and communication, in addition to taking a tour of the historical city of Istanbul, visiting the Topkapi Palace and The Kapali Carsi Grand Bazaar and having lunch in the garden of the Yesil Ev was also in stor

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