Published: 25 Jul 2013
When it comes to providing exceptional customer service, staff at Jennings Ford’s dealership in Stockton, are in a league of their own – and they’ve got the award to prove it.
The sales team at the group’s Yarm Road dealership has won Ford Motor Company’s most prestigious award ‘The Chairman’s Award’ for delivering outstanding levels of customer service throughout 2012.
The award, which is presented on an annual basis, involves Ford dealers nationwide competing against each other in order to secure a place in the award league.
Whenever a customer purchases a new car from Jennings Ford, they automatically receive an independent questionnaire from Ford Motor Company regarding the level of service they received throughout the buying process at the dealership.
Heading the sales team at the group’s Stockton dealership is general manager, Ray Riaz.
Ray said; “This is an absolutely fantastic achievement for the sales team at Stockton, all of whom work exceptionally hard in order to deliver such high standards in customer service.
“It is also a credit to our loyal customers who have taken the time to fill in and return the questionnaire forms, which are assessed by Ford Motor Company and are in place to ensure individual dealers adhere to specific guidelines regarding customer service.”
Jennings Ford is no stranger to the prestigious award, having been the recipients on 17 separate occasions since 1994.
When the group’s managing director, Nas Khan, heard about the news, he paid a visit to the dealership to congratulate staff.
Nas said: “This is a commendable achievement for the sales team at the group’s Stockton dealership. This particular award is the most recognised within the Ford industry for outstanding levels of customer satisfaction and we’re extremely proud and delighted to be the recipients.”
Jennings Ford’s Yarm Road dealership in Stockton sells the entire new Ford model line-up, everything from the Ford Ka, Fiesta, Focus, Fusion and Mondeo, to the C-MAX, S-MAX, B-MAX, Galaxy and Kuga are on display and available to test drive.
The dealership is also able to cater for individual customer’s aftersales needs, with a service, bodyshop and parts department on site.
For more information about the range of products and services available at Jennings Ford’s branch in Stockton, customers can call into the Yarm Road branch or contact 01642 632200.
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