Tailored service for Motability customers

Posted on 23 Sep 2008

When it comes to providing a service specifically tailored to meet individual needs, Motability customers need look no further than JenningsFord in Stockton.

Over the years, Jill Wilson, Group Motability Specialist based at JenningsFord’s Yarm Road dealership, has assisted hundreds of motorists by steering them on the road to mobility through the scheme.

Jill is responsible for giving advice and providing both an exceptional customer service and after-sales service to Motability customers across Teesside.

“Advising customers about the Motability options available and assisting towards getting them on the road to mobility, gives me a great deal of satisfaction,” said Jill.

In addition to looking after the dealership’s 650 motability customers, part of Jill’s role also includes overseeing four motability specialists and deputy’s based across the group’s branch network throughout the region.

Before customers can qualify for a car through the Motability programme, they must be in receipt of one of the following benefits: the Higher Rate Mobility Component of Disability Living Allowance (HRMC of DVLA), War Pensioners’ Mobility Supplement (WPMA) or currently driving a government vehicle, trike or mini.

As soon as this has been confirmed, they can then take their pick from the whole Ford range, everything from the Ford Ka, Fiesta and Fusion to the Focus, C-MAX, Mondeo, S-MAX and Galaxy, is ready available to test drive at the branch in Stockton.

The most popular models with Motability customers in the Ford range are the Focus and C-MAX.

The Focus Zetec model comes with alloy wheels, front fog lights, air conditioning, remote central locking, electric door mirrors and a quick clear front windscreen, while the C-MAX is available with air conditioning, remote central locking and electric door mirrors.

Customers can also take advantage of a number of additional services, including the JenningsFord Home Visit Scheme and an Adaptation Service.

If, for whatever reason, a customer is unable to visit the showroom personally, the Home Visit Scheme allows appointments to be made at their convenience and in the comfort of their own home.

The JenningsFord Adaptation Service involves vehicles being specifically adapted to meet individual needs and requirements.

For more information about the Motability service available at JenningsFord, customers can contact Jill Wilson, Group Motability Specialist at Stockton on 01642 632200, or Tracy Tobin, Motability Specialist at Middlesbrough 01642 240055.

comments powered by Disqus